CircleOn Terms of Service
CircleOn is provided by CIRCLEON PTE. LTD., Singapore. These terms describe the subscription and usage rules for CircleOn’s monthly Follow Up, Voice Agent, and All-in-one services.
Subscriptions and trials
Prices are in SGD, excluding GST. Follow Up and All-in-one offer an eligible company one seven-day, card-required trial from checkout, with 50 leads, 200 emails, and no voice minutes. Unless cancelled, the selected monthly plan starts at conversion. Personal email addresses require approval. Voice Agent has no free trial and requires demo approval and completed setup.
All-in-one conversion requires voice readiness. With your consent, a trial may be extended once by up to seven days, without additional usage. If voice remains unfinished, the trial ends without a charge.
Founding offer and setup
Up to 20 founding clients receive founding pricing for six paid months, then list pricing. Setup fees are waived for these clients. Other clients pay a one-time setup fee of S$200 for Follow Up, S$500 for Voice Agent, or S$650 for All-in-one, excluding GST. For trial plans, setup is charged on conversion. Managed sending domains, inbox provisioning, and warm-up are excluded.
Usage and overage
Allowances reset on each monthly billing date and do not roll over. Trial usage is separate from paid usage. Paid overage is disabled by default; enabling it requires explicit acceptance and monthly spending caps. Extra leads cost S$1 each, including four emails; extra AI minutes cost S$0.60 each, excluding GST. Answered call seconds are aggregated and rounded up once per billing month. Unanswered calls consume no AI minutes. Calls already connected may finish above the cap.
Your accounts and responsibilities
You provide and connect your own verified sending mailbox and phone number, pay carrier charges separately, and configure an inbound fallback. You are responsible for lawful use, appropriate permissions, accurate content, and respecting opt-outs and calling restrictions. CircleOn does not guarantee sales, email delivery, or meeting outcomes.
Changes and cancellation
Upgrades take effect after successful prorated payment. Downgrades take effect at renewal and require choosing retained teammates and campaigns. Changing tiers does not restart the founding discount. Trial cancellation stops service immediately without a charge. Paid cancellation stops the next renewal; service continues through the paid month. Partial-month refunds are not automatic. Failed payments pause activity while billing access remains available.
Support
Support hours are Monday–Friday, 9am–6pm Singapore time, excluding Singapore public holidays. Response targets are two business days for Starter, one business day for Growth, and the same business day for Pro. Contact CircleOn through your account’s support area.